FAQ's

Welcome to Kinzar.Store! Below you'll find answers to some of the most commonly asked questions about shopping with us.

Q. Is ordering online secure?

A. Yes, ordering on our website is completely secure. We take the utmost care with the information you provide when placing an order on kinzar.store. All the information is kept confidential and restricted to our staff only. We ensure that all our team members are trained on our latest security and privacy policies.
If you have any concerns, feel free to email us at kainatkhan47755@gmail.com.

Q. How do I place my order?

A.

  1. Click on the product you wish to buy.

  2. Select the “Add To Cart” option.

  3. Add multiple products by visiting different product pages and adding them to your cart.

  4. Once ready, click “Cart” in the menu bar.

  5. Scroll down and click “Proceed to Checkout.”

  6. Fill in your billing details and review the order details.

  7. Click the “Place Order” button.

  8. You’ll receive a confirmation email with your order details.

  9. You can also choose Cash On Delivery (COD) as your payment method.

Q. How do I cancel an order on Kinzar.Store?

A.
To cancel your order:

  • Log in to your account and cancel from the order history.

  • If you ordered as a guest, you can call our helpline during office hours.

  • You can also cancel the order during our final confirmation call.

Q. What is your return policy?

A. Please visit our Return Policy page for full details.

Q. What is your refund policy?

A. Please check our Refund Policy page for information.

Q. What is your shipping cost?

A. Shipping is completely free! We offer free standard delivery on all orders within Pakistan.

Q. Which courier services do you use for shipping?

A. We work with reliable courier services like M&P, TCS, and Leopards Courier to ensure fast and safe delivery.

Q. What is your delivery time?

A. Delivery usually takes 2–3 working days after the confirmation call.

Q. How can I order an out-of-stock product?

A. If a product is out of stock, simply contact us via call or email, and we’ll help you with the pre-order process.